Refund & Cancellation Policy

At ChinaTour, we understand that plans can change. This policy outlines how cancellations and refunds are handled for tour bookings made through our platform.

Payment Options

• Deposit: £50 per guest at the time of booking. Remaining balance due 30 days before tour start date.
• Full Payment: Full tour cost paid at the time of booking.

Cancellation Timeline

Notice Period	Refund Eligibility
Within 14 days of booking	Full refund
More than 14 days before tour start	Free change of travel dates or switch to another tour product. Cancellation incurs a deduction of £50 from the full refund.
15–30 days before tour start	Free change of travel dates or switch to another tour product. Cancellation incurs a 50% refund only.
Less than 15 days before tour start	Cancellations made within 15 days prior to the tour commencement are non-refundable. For itinerary modifications, please contact our customer service team. Any changes will be subject to evaluation based on the specific circumstances and the operational capacity of the destination.

How to Cancel

To cancel your booking, you have two options:

• Within 14 days of booking: You can log in to your account and cancel the order directly from your dashboard. Log in here.
• After 14 days: Please email us at info@chinatour.co.uk with the following details:
  • Your full name
  • Booking reference number
  • PayPal transaction ID
  • Reason for cancellation

Modify Your Booking

You can update the details of your ChinaTour booking — including traveller information, special requests, or contact details — at any time before your tour’s starting date.

To make changes, simply log in to your account and select the booking you wish to modify.

Note: Changes made within 14 days of the tour start may be subject to availability and approval.

Refund Processing

Refunds are issued to the original payment method and may take 7–10 business days depending on your bank or payment provider. You will receive a confirmation email once your refund is approved.

ChinaTour reserves the right to modify this policy at any time. Group bookings or custom tours may have different cancellation terms.